How to correctly license ServiceNow
- December 13, 2022
- Posted by: Floris
- Category: ServiceNow
ServiceNow Licensing tips and best practices
ServiceNow uses a subscription-based pricing model for its products and services. This means that customers pay a regular fee to use the platform and access its features and functionality. The cost of a ServiceNow subscription can vary depending on the specific products and services being purchased, as well as the number of users and the level of support needed.
In addition to its subscription-based pricing model, ServiceNow also offers flexible licensing options to meet the specific needs of different organizations. For example, some customers may choose to purchase a perpetual license, which allows them to use the platform indefinitely, while others may opt for a term license, which allows them to use the platform for a specific period of time. ServiceNow also offers pay-as-you-go pricing for certain products and services, which allows customers to pay only for the resources they use.
ServiceNow Licensing types & tips
- User licenses: These licenses allow users to access and use the ServiceNow platform and its features. User licenses are typically based on the number of users and the level of access they need.
- Perpetual licenses: Perpetual licenses allow customers to use the ServiceNow platform indefinitely. Customers typically pay a one-time fee for a perpetual license and are then entitled to use the platform and receive updates and support for an unlimited period of time.
- Term licenses: Term licenses allow customers to use the ServiceNow platform for a specific period of time, typically one or two years. Customers pay a fee to use the platform for the term of the license and may renew the license at the end of the term if they wish to continue using the platform.
- Pay-as-you-go licenses: Pay-as-you-go licenses allow customers to pay only for the resources they use on the ServiceNow platform. This can be a good option for organizations that have variable or unpredictable usage patterns.
Additionally, users are classified into different types based on the level of access and privileges they have within the platform. It’s worth noting that these are just a few examples of user types in ServiceNow, and the specific roles and responsibilities of users can vary depending on the specific needs and requirements of an organization.
Here are a few examples of user types in ServiceNow:
- System administrator: System administrators have full access to all areas of the ServiceNow platform, including the ability to create and modify users, configure the platform, and customize applications.
- Application developer: Application developers are responsible for building and customizing applications on the ServiceNow platform. They have access to the platform’s development tools and resources, and can create custom scripts and workflows.
- Service desk analyst: Service desk analysts are responsible for managing and resolving incidents and problems reported by users. They have access to the platform’s incident and problem management tools and can create and assign tasks to other users.
- End user: End users are the individuals who use the ServiceNow platform to request and consume services. They have access to the platform’s self-service portal and can create and track their own incidents and service requests.
4 steps to correctly determine optimal ServiceNow (user) license type
User licenses are typically based on the number of users and the level of access they need as shown above. To license different user types in ServiceNow, you’ll need to determine the specific roles and responsibilities of each user and the level of access they need to perform their job functions.
- Determine the user types you need: Identify the specific roles and responsibilities of each user type and the level of access they need to perform their job functions. This will help you determine which user types you need to license.
- Choose the appropriate user licenses: Based on the user types you need, choose the appropriate user licenses that provide the level of access and privileges required.
- Purchase the user licenses: Contact a ServiceNow sales representative or authorized partner to purchase the user licenses you need.
- Assign the user licenses: Once you have purchased the user licenses, assign them to the appropriate users within the ServiceNow platform.
It is important to carefully review the licensing terms for any ServiceNow product or service that you are considering, to ensure that you understand the fees and any limitations on usage. It’s worth noting that the pricing and licensing for ServiceNow products and services can be complex, and it’s best to consult with a Gilas consultant to understand the specific terms and conditions of the products and services you are interested in.
ServiceNow is a software company that provides a cloud-based platform for managing and automating various business processes. The company offers a range of products and services, including incident management, problem management, change management, and service catalog management.